End User Technical Support Contract

Support Contract

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Our End User Technical Support Contract provides high quality telephone support relating to your Progeny Access Control software. It is designed to assist you in the event of any issues or problems you may encounter and keep your access control system fully functioning.
The service is provided by our highly trained consultants who are familiar with all aspects of our products and software and is available Monday to Friday, 9am to 5pm.

Scope:

  • Manned Telephone Support or return call within 24 hours.
  • Email Support.
  • Remote Assistance uses Remote Desktop software (where available).

Telephone Support is available 9am to 5pm Monday to Friday. If no one is available to take your call when you contact us you will be called back within 24 hours. Email support is monitored 9am to 5pm Monday to Friday. Emails received outside of office hours will be collected and contact will be made on the next working day.
In addition to the Telephone Support we can also provide Planned On-site Assistance, System Health Check and Software upgrades. These will be subject to additional charges which can be provided upon request

Pricing

£399 + VAT (£478.80 Inc VAT) for 12 months support from the date of inception per server. The Telephone Technical Support Service can be purchased directly from our website using the two step process below.

Register and Book

For any questions regarding this plan above, don’t hesitate to contact us!